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If you are using Kaleido already, the switch to DBLG2 and Dexcom G7 will follow soon. We will inform you once it’s your turn, based on your Dexcom G6 stock.

About the Kaleido system

Kaleido is the smallest, lightest most precise insulin patch pump in its class. It can be worn on your body as a patch or carried in your pocket. It is available as a Hybrid Closed Loop (HCL) system with Diabeloop’s DBLG2 algorithm, and the pumps are reusable with a lifespan of up to four years. Additionally, you can choose from different infusion sets with cannula lengths of 6mm or 9mm, and tubing lengths of 5cm or 30cm, to suit your personal preference and needs. Discuss with your healthcare professional what is best suited for you.

We believe medical devices don’t have to look … overly medical. That’s why we focus heavily on Kaleido’s design, usability, and customer service. But don’t just take our word for it – ask other Kaleido users about their experiences!
The Kaleido pump is water-resistant up to a depth of 1.5m for up to one hour.

If you plan to swim longer or dive deeper, you will need to pause and remove your pump. When paused, your handset will track the amount of insulin missed. For daily activities, if you are about to take a bath or shower, water depth shouldn’t be an issue, but consider the water temperature. It is recommended to pause and remove your pump to avoid exposing it (and your insulin) to high temperatures.

Remember to keep your handset dry at all times.
Yes! Kaleido can be controlled via your smartphone using Diabeloop’s DBLG2 algorithm and the Dexcom G7 CGM System. The app is available in Germany and will be released in the Netherlands later in 2026. Contact your distributor to get a prescription.
You can place your infusion sets on suitable parts of your body. These are areas with more fatty tissue, such as your stomach, lower back and upper arms.

If you use Kaleido with DBLG2, please avoid placing the infusion site on your upper legs. This is due to the variability in blood flow in the legs, whether you are resting or engaged in physical activity, which affects insulin absorption. The algorithm is not designed for such infusion sites and using them could increase the risk of hypoglycemia. Please consult the User Guide and seek further advice from your healthcare professional.

The Hybrid Closed Loop system works with Diabeloop’s self-learning DBLG2 algorithm. Diabeloop’s DBLG algortihm is proven across 10,000+ users in everyday life.

Several published clinical studies have examined the Time-in-Range (TIR) before and during the use of the Kaleido Hybrid Closed Loop system. We have thoroughly investigated the performance of the system which shows that the:
  • Time in Range increased from 57.3% to 68.8% after using the Kaleido Hybrid Closed Loop system;
  • Time in High Range dropped from 36.1% to 32.6% after using the Kaleido Hybrid Closed Loop system;
  • Time Below Range decreased from 6% to 2.4% after using the Kaleido Hybrid Closed Loop system.
For more information, please have a look at: Benhamou et al (2021). Diabetes Obes Metab Benhamou et al (2019). Lancet Digit Health Amadou et al (2021). Diabetes Care Kariyawasam et al (2022). Lancet Digit Health
The following tips are not intended to substitute professional medical advice, diagnosis, or treatment. Always seek the advice of your healthcare professional with any questions you may have regarding your diabetes management.

An important goal for diabetes management is reducing the time spent with high or low blood glucose levels. These are known as hyperglycemia and hypoglycemia, respectively. Did you know that there are 42 factors that can affect glucose levels, including sleep, stress, and medications (Diatribe: 42 Factors That Affect Blood Glucose)? No matter what pump you use, there are a few golden rules to follow. Here are some tips to help prevent high or low blood glucose levels:
  • Use U-100 Humalog or NovoRapid insulin from a vial that is at room temperature and not expired.
  • Do not prefill Kaleido insulin cartridges and store them in the fridge, or refill and reuse them.
  • Always evacuate the air from the insulin cartridge before filling it with insulin, and prime it twice after the tab is unhooked from the insulin cartridge cradle.
  • Be aware that when insulin gets warmer, it can form small air bubbles and lose effectiveness. Avoid using Kaleido in high-temperature environments like hot showers, baths, jacuzzis, or saunas. Remember, Kaleido can be paused and removed as needed!
If you experience high blood glucose levels, always follow your healthcare provider’s recommendations. If your levels do not come down within the timeframe advised by your healthcare provider following a correction bolus, this may indicate the need for backup therapy. If you suspect your Kaleido system is not performing as expected, fill a new insulin cartridge with room temperature insulin, use a new infusion set in a new location, and seek medical advice from your healthcare provider as needed.

Safety first: if your blood glucose levels remain high, always follow the recommendations from your healthcare team. Detailed information is available in the Kaleido User Manual.

Consult your healthcare professional to discuss the benefits and potential challenges of using Kaleido. Consider factors such as your lifestyle, blood glucose control, and comfort with technology.

Using medical devices poses some risks. Possible risks include site infections, infusion set issues, and the risk of diabetic ketoacidosis if insulin delivery is interrupted. Regular site rotation and proper hygiene can minimize these risks. Always carry backup supplies and monitor your blood glucose levels closely.

Our goal is to ensure that Kaleido is fully reimbursed in every market where we’re active in. Your healthcare provider can give you more information on how insulin pump therapy might work for you and determine whether Kaleido could be a good fit.

Availability & Access

Kaleido is available in Germany, The Netherlands, and France. If you choose Kaleido, you will be using the smallest, lightest, most precise insulin patch pump in its class, designed to let you live on your own terms. To start using Kaleido, contact your healthcare provider, who can prescribe it if you are eligible for insulin pump therapy.

Both pumps that come with our Starter Kit are rechargeable, reusable, and have a four-year warranty.

Kaleido is not yet approved for use in children and adolescents. Kaleido is CE-marked and approved for adults aged 18 and up. Approval of the Kaleido Hybrid Closed Loop system for children and adolescents is definitely on our roadmap, and it will require a clinical study. Please follow our news sections or social media channels for updates.

Kaleido has not yet been adequately studied in pregnant women. If you need a solution in the immediate future, the CamAPS® FX System together with the mylife YpsoPump is approved for use during pregnancy. Always discuss with your healthcare professional before choosing the system that works best for you.

Demo materials

Certainly! We have provided numerous demo pumps to hospitals, healthcare providers, and distributors. Ask around – there is likely a location nearby where you can see a demo pump in real life.
In the Netherlands, we offer the opportunity to use Kaleido for three months. In other countries, we do not offer this.

We understand that you may want to test our body patches for skin reactions. We’re happy to provide a sample for you to try. In The Netherlands and Germany, you can request a demo patch through our website.

Please consult with your healthcare professional to arrange a demo infusion set. Since infusion sets involve inserting a needle into your body, we do not recommend trying out new infusion sets without medical assistance beforehand.

Getting started

When you join Kaleido, you will receive a Starter Kit that includes two reusable pumps and one handset, along with comprehensive training and technical support to optimize your use of the system. Our 200-unit insulin cartridges come with two tubing lengths—5 cm and 30 cm— which allow you to choose how and where to wear your Kaleido. You can wear it on your body like a patch pump using our body and pump patches, or opt for the longer tubing to wear Kaleido as a conventional pump. Additionally, our 90-degree Teflon soft infusion sets are available in two cannula lengths: 6 mm and 9 mm. Your healthcare professional can help determine which option is best for you.

We have certified trainers, as well as trained healthcare professionals and distribution partners readily available to assist with your onboard. Depending on your location and distributor, a certified trainer will be available to train you on using the Kaleido (Hybrid Closed Loop system).

Your Kaleido trainer will determine the training location and inform you of the available options in advance.
Training duration can vary depending on the trainer and the country but on average, the Kaleido and DBLG2 training lasts between 3 and 5 hours. Your trainer will provide you with more details upfront, including the location and duration.

Yes, instructional videos are available on our website and on our YouTube channel.

Kaleido pump

Kaleido uses pulse technology to deliver insulin. Each pulse delivers 0.05 units of insulin, with basal rate pulses spaced equally across each one hour. At the lowest basal rate of 0.05 U/hr, one pulse is delivered at the start of each hour. At 0.1 U/hr, two pulses are delivered, 30 minutes apart (one on the hour and one at half past the hour). At a typical basal rate of 1 U/hr, there is one pulse every three minutes. Inside each Kaleido pump, a small mechanism delivers these pulses of insulin. This technology allows us to create small pumps and avoids some issues common with syringe-driven pumps, ensuring Kaleido’s insulin delivery is accurate and reliable from the very first pulse— a feature we’re very proud of!
Each pump’s battery lasts up to three days on a full charge, with a maximum insulin capacity of 200 units during that period.
Kaleido pump batteries are designed to last for one cartridge cycle, typically up to three days on a full charge. To avoid disruptions, it’s recommended not to let your pump run out of battery. If your pump’s battery depletes more quickly than expected, please contact Kaleido Care.
Typically, you charge one pump while using the other. To charge, simply use the provided connection cable and charging dock. The first charge can take up to 2 hours. After that, your pump battery will be fully charged in 1.5 to 4 hours. A green light on the charging dock will indicate when your pump is fully charged.
Kaleido pumps are waterproof (IP68) for 1 hour up to 1.5 metres. The handset and charging systems are not waterproof.
The Kaleido pump is very small compared to most other pumps, measuring only 12.5 mm in height, 50 mm in length, and 35 mm in width. This compact size makes Kaleido ideal for wearing as a patch pump on your arm or belly, or for sliding into your pocket when using a 30 cm tube.
If one or both of your Kaleido pumps malfunction, contact Kaleido Care for assistance. Ensure you have a backup plan in place, such as using insulin pens or syringes, to manage your diabetes until the issue is resolved.

Insulin Cartridge

We offer 5cm and 30cm tubing lengths because they provide the best user experience with Kaleido. Kaleido’s small and lightweight design allows you to find suitable wearing locations where these tubing lengths will work for you. Please consult yout healthcare professional to determine the best spot for placing your pump.
Kaleido insulin cartridges hold 200 units of insulin. If 200 units are not enough for three days, don’t worry! With Kaleido, you can simply fill a new insulin cartridge and click it into place.
Kaleido is currently approved for use with NovoRapid and Humalog U-100 rapid-acting insulins. We are exploring the possibility of expanding our approval to include additional insulin types in the future.
Please contact your healthcare professional if you experience overconsumption. In such cases, many of our users are eligible for reimbursement of an additional Top-Up Kits. Our pump and body patches are available as separate products.
Air bubbles are a common challenge for any type of insulin pump. Insulin may release small amounts of gas over time, and changes in temperature or altitude can increase the likelihood of air bubbles forming. If you notice large air bubbles in the cartridge, they were likely present after filling, even if not immediately visible at first. They could have been trapped in the corners of the cartridge. With normal daily use, these bubbles can start to move and become visible.

The four main causes of air in the insulin cartridge are:
  • 1. Not evacuating air before filling: Make sure to fully evacuate the air from the insulin cartridge using the supplied syringe before filling it with insulin.
  • 2. Temperature changes or cold insulin: Always use room temperature insulin. Avoid using insulin that has just come from the fridge.
  • 3. Repeatedly inserting the filling needle into hole 2 of the insulin cartridge septum: Ensure you have at least 2.5 ml of insulin in your syringe, use only the needles from your Top-Up Kit, and insert the needle into hole 2 only once during the filling process.
  • 4. Refilling used insulin cartridges: Always use a new, fully filled insulin cartridge each time you perform a cartridge change.
Filling the cartridge is like riding a bike: it takes a bit of learning in the beginning, but most people get the hang of it quickly and can do it very fast after a few weeks. We explain all the filling steps in this video.

Infusion Set & Patches

We offer two options for 90-degree angled soft cannulas: 6 mm and 9 mm. These can be easily placed using the Kaleido inserter for smooth insertion. Soft cannulas are the most popular choice worldwide. Discuss with your healthcare team whether the 6 mm or 9 mm option is best for you.
Currently, we do not have plans to introduce steel cannulas in the near future. We chose to offer soft cannulas instead of steel ones. Soft cannulas are flexible, providing superior comfort and a lower risk of skin irritation compared to rigid steel cannulas. Teflon cannulas cause fewer immunoreactive skin reactions and minimize movement at the insertion site, which reduces delivery issues. While steel cannulas are less likely to kink, advancements in soft cannula technology have effectively addressed this concerns. Clinical evidence shows no difference between steel and soft cannula cannulas in glycemic control, though steel cannulas often need to be changed within 24-48 hours. Overall, the benefits of soft cannulas make them the preferred choice for most people with diabetes and healthcare professionals alike. You can read further about the scientific evidence here:
1 https://www.nature.com/articles/s41598-017-18790-0

2. https://diabetesjournals.org/diabetes/article/72/Supplement_1/905-P/149853/905-P-Clinical-Comparison-of-Infusion-Sets-with

3 https://www.ncbi.nlm.nih.gov/pmc/articles/PMC9024214/

4 https://www.ncbi.nlm.nih.gov/pmc/articles/PMC3887416/

The cannula of our infusion set is made of Teflon. The infusion set and patches are made of non-woven acrylate.

Our patches are made with a medical non-woven polyester with acrylate adhesive intended for ‘stick-to-skin’ application and have been tested to make sure they are safe to use on the skin. The patches are checked if they are toxic, cause irritation, or trigger allergic reactions. Since they passed these tests, they are considered safe for skin contact.

The medical non-woven polyester with acrylate adhesive has been assessed against applicable regulatory requirements for the presence of substances of interest due to probable serious effects to human health. Applicable regulatory datasheet containing the assessed chemicals and/or compounds of interest can be found here.

 

Always consult your Healthcare Professional in case of an allergic reaction or hypersensitivity with the material

If you experience an allergic reaction or sensitivity (i.e., irritation), please consult your healthcare professional.

 

Good to know is that our patches are made with a medical non-woven polyester with acrylate adhesive intended for ‘stick-to-skin application. They have been tested for toxicity, irritation, and allergic reactions and are confirmed safe for skin contact. The material has been assessed against applicable regulatory requirements for the presence of substances of interest due to probable serious effects to human health. Applicable regulatory datasheet containing the assessed chemicals and/or compounds of interest can be found here.

If your skin is sensitive or prone to irritation, please consult your healthcare professional, who can recommend topical treatments, skin barriers, or provide additional medical guidance. Remember, what works for one person may not work for everyone. You may need to try several different products or methods to find the best solution for you, in collaboration with your healthcare professional.

If your infusion set gets dislodged, immediately replace it with a new one to avoid a gap in insulin delivery, which could result in high blood glucose levels. Carry spare supplies with you at all times.

We recommend discussing with your healthcare professional to find the best fit for your needs. We’ve heard from users and healthcare professionals that there are many options available that might work to prevent skin issues

Kaleido handset (stand-alone)

The Kaleido handset battery will last approximately 1.5 to 2 days with typical usage, which is defined as 30 interaction of 1 minute each over 24 hours. To prevent it from running low, we recommend charging it every night.
While the Kaleido handset battery can last up to 2 days and charges in up to 4 hours, we recommend charging it regularly, just as you charge your mobile phone. Even if the Kaleido handset runs out of battery, the connected pump will remain unaffected and will continue delivering all programmed insulin as planned.

It takes 2 to 4 hours to fully charge a Kaleido handset. We recommend making it a habit to charge it regularly, just as you do with your mobile phone.

The Kaleido handset and charging systems are not waterproof. However, the Kaleido pumps are waterproof (IP68), and can be submerged for up to 1 hour at a depth of up to 1.5m.

The Kaleido handset, distinct from the DBLG1 handset used for the Hybrid Closed Loop, is quite small and slim, measuring 9 mm in height (less than a centimeter!), 107 mm in length, and 50 mm in width.

Using your connection cable, you can upload all your handset data to Glooko®. Your handset’s history provides a record of everything that’s happened with your Kaleido today and over the past seven days. Behind the scenes, Kaleido handsets store up to 90 days of data. This includes details such as how much you bolused, the times you set temporary basal rates, your saved blood glucose levels, Kaleidoculator recommendations, and when you last changed your insulin cartridge and pump, among other things.

You can continue to use the Kaleido handset when its battery level is below 25%. The Kaleido handset will display a low-priority alarm to alert you of the low battery. We recommend charging your handset every evening, but if the low battery alert appears, charge it as soon as possible.

You can switch off the sound on your Kaleido handset to mute the blood glucose reminders and charging sounds. Instead of a sound, your handset will vibrate. However, you cannot turn off the alarm sounds, as they are essential for notifying you when something requires your attention.
When you’re jumping in the shower, trying on new clothes, or going for a swim, you may want to remove your pump. To give you complete flexibility, you can choose to pause and remove your pump at any time. Be sure to close the protective cover whenever disconnected from the infusion set. The best part is that your handset will keep track of how much insulin you’ve missed while your pump is paused, allowing you to make an informed decision about your insulin delivery when you’re ready to reconnect. If you plan to remove your pump for an extended period, or if you’re going to swap your pump, insulin cartridge, or prime your infusion set, be sure to stop your pump instead.
You can store up to 7 basal rates in your Kaleido handset. This enables you to create different basal profiles for various scenarios, such as a regular day at the office, weekends, holidays, or during your period.

Kaleido calculates Insulin-on-Board (IOB) using a linear decay model that includes all boluses. This calculation is based on your personal insulin activity time, which can be set from 2 hours up to 8 hours in half-hour increments. Insulin-on-Board is also a key component of the Kaleidoculator, Kaleido’s bolus calculator.

Insulin-on-Board (IOB) is calculated as follows: Last Bolus × ((insulin activity duration − time since last bolus) / insulin activity duration). The IOB calculates the last bolus in 10-minute time slots. The screen that displays your live calculation of IOB updates every 10 seconds. All boluses that have occurred within the insulin activity duration (as set in ‘personal info’) are used to calculate the IOB.
Our bolus calculator is called Kaleidoculator. There are several settings that help Kaleidoculator make its calculations: your Target blood glucose, insulin-to-carb ratios, insulin-to-blood-glucose ratios, and insulin activity time (which helps Kaleidoculator determine your Insulin-on-Board). All of these settings should be configured and amended with the help of your healthcare professional. Taking into account your personal settings, the carbs you’ve entered (if you’re eating), and the glucose level you’ve added (if applicable), Kaleido uses a linear decay model (including all boluses) to calculate Insulin-on-Board. With each bolus, you can decide whether to include the Insulin-on-Board in the calculation. Kaleidoculator leverages all these settings to make its recommendation. Once you have the recommendation, you can choose to deliver it as either a Quick or an Extended Bolus, and you can adjust the recommendation if you wish.
Alarm Code 1090 indicates that the insulin cartridge is not detected. This alarm will repeat, and the following message appears on your Kaleido handset screen: ‘Your insulin cartridge has come out of your pump while it was pumping. Your pump has been stopped.’ If you encounter this alarm, acknowledge it using the handset. Since the pump is not detecting the insulin cartridge, manually acknowledging the alarm is the only way to stop the beeping. If the problem persists, contact Kaleido Care for further assistance.

Hybrid Closed Loop system

The Hybrid Closed Loop system consists of the Kaleido insulin pump, the DBLG2 self-learning algorithm from Diabeloop and the Dexcom G7 CGM System. The system continuously monitors your glucose levels and adjusts insulin delivery in real-time to maintain glucose levels within the specified target range. For glucose level readings, the system exclusively uses the Dexcom G7 CGM System. Currenlty, we do not have an integration with the FreeStyle Libre, but we are exploring this feature. We encourage you to express your interest in this feature to Abbott!
Your DBLG2 app will continue to display the CGM values, but the insulin will be delivered according to your basal safety profile. To set a temporary basal profile, navigate to System > Profile > Treatment > Basal safety profile.
This alarm indicates that “Loop mode” failed to start. The system is only delivering your basal safety profile. This alarm is triggered only if “Loop mode” is OFF. If you encounter this alarm, first check that the sensor and the pump are running. You can then restart “Loop mode” from the System status screen. Please note that restarting may take some time. If the problem persists, please contact us for further assistannce.

DBLG2 - General

DBLG2 is a self-learning algorithm that, in combination with the Kaleido insulin patch pump and the Dexcom G7 Continuous Glucose Monitoring (CGM) System it represents the next-generation Hybrid Closed Loop system. DBLG2 is controlled directly via a smartphone.DBLG2 uses real-time glucose data, personalized parameters, and self-learning to make life with diabetes easier.
Yes, if you are a new Kaleido user, in Germany you can start using DBLG2. Please reach out to your distributor. If you are using Kaleido already, the switch to DBLG2 and Dexcom G7 will follow soon. We will inform you once it’s your turn, based on your Dexcom G6 stock. The launch for DBLG2 in the Netherlands will follow later in 2026. Please follow our news sections or social media channels for updates.
DBLG2 is build on the trusted algorithm of DBLG1, meaning the core insulin delivery intelligence remains the same, ensuring consistent and reliable performance. What’s new in DBLG2 is the experience around that algorithm: the system now runs on a compatible Android smartphones, so there’s no need to carry a separate handset. The app introduces a refreshed, user-friendly interface, designed to feel familiar yet improved for DBLG1 users. It also includes smart features like a Night Mode to silence specific alarms for better sleep, as well as familiar options like Sport Mode and ZEN Mode to adapt target values for physical activity or rest. Getting started is simple too, with just four key therapy settings needed for setup.
The DBLG2 algorithm by Diabeloop is now smartphone controlled. It offers app-based Hybrid Closed Loop system to control your Kaleido insulin patch pump, a more user-friendly interface, and new features like Night Mode. The self-learning DBLG2 also includes familiar options, such as sport activity selection and ZEN mode.
Yes, there is a DBLG2 app available in the app store. You can download the demo app in Google Store and start exploring.

DBLG2 - Safety and reliability

If your smartphone is unavailable or the DBLG2 app stops working, your Kaleido pump automatically switches after 30 minutes to the safety basal profile. In this mode, the pump delivers your pre-set basal safety profile until the connection is restored. This ensures insulin delivery continues, even without the phone. This only happens if the pump was operating, if the pump was stopped before your smartphone was unavailable, the pump will not deliver the basal safety profile.
When an update is available for the DBLG2 app, you’ll see a notification on your smartphone, similar to any other Android application updates. Updating is straightforward and guided within the app. Updates are designed to be safe and insulin delivery will not be interrupting during installation. It’s best to perform updates when you have time and are not about to eat, exercise, or travel. It’s best practice to verify the status of all components after the update
Yes. The DBLG2 app continues to work offline with your pump and CGM via Bluetooth®. All insulin delivery and closed-loop features remain active. Data transfer to YourLoops will pause and automatically resume once you reconnect to Wi-Fi or mobile data.
Smartphone: Running DBLG2 uses more power than usual apps since it uses Bluetooth continuously. Also, notifications must stay on. To avoid interruptions, make sure you charge your phone regularly and disable battery optimization for DBLG2.

Pump: the battery life of the pump does not change. A full charge lasts for one cartridge cycle (up to 3 days of use). You always have two pumps so you can rotate and charge the spare one.
The system is designed for stable Bluetooth® Low Energy communication, but disconnections can happen if devices are more than ~2 meters apart, or if Bluetooth® is turned off. If the connection is lost for more than 30 minutes:
  • The pump continues delivering the basal safety profile,
  • The app alerts you of the disconnection,
  • Reconnection usually happens automatically once devices are back in range.

DBLG2 - Technical details

You’ll receive your activation code from your distributor Customer Care team. To use DBLG2, you must have a prescription from your healthcare professional to confirm your eligibility. In addition, you have to complete your Kaleido with DBLG2 training before you will receive you activation code.
To check if your Android smartphone is compatible with DBLG2, please visit the official Diabeloop compatibility website page: https://www.dbl-diabetes.de/dblg2-smartphone-complist-android

There you’ll find the up-to-date list of Android smartphones that are tested and approved for use with the DBLG2 app.
Only Android devices are currently supported. iPhones (iOS) are not yet compatible—support for iOS is in development and will be released after the summer this year.
Once you have received a prescription from your healthcare professional and completed the user training, you will receive an activation code from your distributor Customer Care team. Your training includes how to get started and entering the activation code.

DBLG2 - Training and use

Before starting with DBLG2, every user is trained by a qualified healthcare professional or distributor. The training covers how to set up the system, declare meals and activities, respond to alarms, and use backup options. If you are new to using Kaleido, you will be trained by a certified healthcare professional or Kaleido trainer to use you system safely. If you are transitioning from DBLG1 to DBLG2, you just receive a the training session on how to safely start using the system. Once trained, users can manage the system independently, supported by your care team and customer care if needed.
Using the Dexcom app on your mobile phone is not possible. DBLG2 already uses the sensor data, and having both apps running does not work.
DBLG2 is compatible with the Dexcom G7 CGM System.
We recommend using the app on your smartphone. That way you don’t need to carry around two devices. If however, for any reason, you need a dedicated DBLG2 handset, please refer to your healthcare professional to discuss alternative options.
The DBLG2 app can only be used on one smartphone at a time. The Kaleido pump and Dexcom G7 sensor cannot connect to multiple devices at the same time. If you want to switch phones, you’ll need to log out on your old device and reinitialize the app on your new one with your activation code and YourLoops account.
Yes, your phone can still be used for other activities, such as making calls, listening to music, or running other apps and you can still connect it to other bluetooth devices. Just make sure that:
  • Bluetooth® and notifications remain enabled,
  • you have not stopped your pump, and
  • battery optimization for DBLG2 is disabled.
This way, your pump control won’t be interrupted.
Safety-critical alarms (such as for severe hypo- or hyperglycaemia, or technical issues) cannot be muted or disabled — this ensures your safety. Alerts and information messages follow your phone’s sound and vibration settings when the notification is triggered (silent mode, vibration mode, ring mode), with two exceptions:

When loop mode is ON, you can configure alerts for rescue carbs are recommended (Alert number 20300) and rapid rise in glycaemia (Alert number 20102) to always sound, even if your phone is in silent mode or if Do Not Disturb mode is active.

If loop mode is OFF but your Dexcom G7 is connected, you may receive alarms and/or alerts relating to your glycemia. Three alerts are configurable – their values can be adjusted, but the sound cannot. These include signal loss and glucose threshold alerts (when loop mode is off).

Note that Night Mode can be used to reduce the number of alarms received at night, so you can enjoy a good night of sleep and wake up rested.

YourLoops

Your data is stored on in your app for up to 3 months. Data on YourLoops are stored on a secured server in Paris (France). The system logs required for troubleshooting and/or technical investigations are stored on a secured server in Ireland.
Regardless of the network connection, your data are stored in your app. If you have a poor network connection, the data will be transferred once the internet connection is restored. If you have been disconnected for a long time, the amount of data to transfer could be significant, and it may take several minutes or even hours before all data is transfered to YourLoops.
Your Glucose Management Indicator (GMI) is calculated using a formula that requires a minimum of two weeks of your CGM data. You can see your estimated GMI value in the ‘Trends’ view on YourLoops. However, some periods are excluded from the calculation when no CGM measurements are available. These periods include when you:
  • Are changing the CGM sensor, during the warm-up period;
  • Are not wearing the CGM sensor;
  • Have a connection issue between the CGM sensor and your smartphone;
  • Have your smartphone turned off;
  • Are using the confidential mode.

Travel & Holiday with Kaleido

Don’t worry, with a bit of preparation, traveling can be hassle-free!

It’s a good idea to ask your healthcare provider for a letter confirming that you’re wearing your Kaleido and carrying insulin for medical reasons.

Electromagnetic waves (including X-rays) and full-body scanners (such as AIT or millimeter wave scanners) may damage your system. If you need to go through security, keep your system (sensor and pump) on your body. Do not pass through a body scanner; instead, request a full-body pat down and visual inspection.

If you have any concerns, you can always contact your airline before you travel to put your mind at ease. When you travel, it pays off to think ahead, so make sure you take plenty of supplies with you, as well as a backup form of insulin therapy, just in case.
Yes, you can! Your Kaleido pump will continue to deliver your insulin while you’re in the air—no trouble at all.

When in flightmode, Kaleido and DBLG2 will continue to work with your Bluetooth. As a reminder you will be required to access WiFi or 4G-5G networks at least once every 2 weeks.
Do not use your pump near a magnetic field, as this could damage the pump. This includes exposure to magnetic clasps, MRI, X-ray, and CT scanners. Pause or stop your pump, remove it from your body, and store it safely away from the magnetic field of these devices. Since the infusion set contains a small piece of ferromagnetic metal, be sure to bring your inserter and a spare infusion set so you can resume pumping immediately after the MRI, CT, or X-ray scan.

Sport & Exercise

Yes, your Kaleido pump can function in water up to 1.5 meters deep for up to one hour. If you plan to swim longer or dive deeper than this, you will need to pause and remove your pump. When you pause your pump, your handset will track the amount of insulin missed.
The Kaleido pump is waterproof up to 1.5 meters, so it’s safe to use while showering. However, it’s important to consider that water temperature should not be very high. We recommend pausing and removing your pump to avoid exposing it (and especially your insulin!) to high temperatures. Remember to keep your handset dry at all times.
Although Kaleido pumps are waterproof up to 1.5m for up to 1 hour, they are not are not suitable for scuba diving. If you plan to dive deeper than 1.5m, you will need to pause and remove your pump first. Please consult your healthcare professional to discuss managing your diabetes in this situation.
That’s completely up to you! We designed Kaleido to be worn during various physical activities, so you can keep it on and continue your insulin delivery without any issues. However, if you prefer to take your pump off for high-impact sports, that’s perfectly fine. Simply pause your pump, take it off and store it somewhere safe.
No, Kaleido is designed to operate in temperatures between +5°C and +37°C. The high temperature and humidity in the sauna can negatively affect both the quality of the insulin and the function of your pumps. We recommend pausing your pump and leaving it, along with the handset, outside the sauna. Your handset will keep track of the amount of insulin you’ve missed. Be cautious of detached patches and infusion sets due to sweat and consider bringing extras supplies. Ask your healthcare professional for tips on managing your blood glucose levels while enjoying the sauna!
Kaleido is designed to operate at altitudes up to 2500m (8202 feet) and temperatures between +5°C and +37°C. Extreme altitudes, temperatures, or atmospheric conditions may affect your pump’s performance. Keep this in mind, take care, and always have alternative means of insulin therapy with you when engaging in activities at extreme altitudes or temperatures.

Company

If you have a technical problem that needs to be addressed or you need to place an order, please contact: Kaleido Care NL Kaleidocare.nl@hellokaleido.com
+31 (0) 800 19 10
ViCentra, the company behind Kaleido, is headquartered in The Netherlands at the following address: Rijnzathe 6, 3454 PV Utrecht, The Netherlands
We don’t take recruitment lightly – we look for innovative, talented, and fun people who believe in our mission to improve diabetes care. Do you think you could be the new member of our team? Check out the roles we’re currently recruiting for on our website https://hellokaleido.com/about-vicentra/careers/ If you don’t see a role that’s right for you, or if we’re not actively recruiting right now, but you think you can still make a difference, email us at recruitment@ViCentra.com.

Career

We don’t take recruitment lightly – we look for innovative, talented, and fun people who believe in our mission to improve diabetes care. Do you think you could be the new member of our team? Check out the roles we’re currently recruiting for on our website https://hellokaleido.com/about-vicentra/careers/

If you don’t see a role that’s right for you, or if we’re not actively recruiting right now, but you think you can still make a difference, email us at recruitment@ViCentra.com.

Videos

Take a scroll through our Kaleido videos. They might not be Oscar winning material but they’re packed full of useful info and we’re pretty proud of them! Need a visual reminder of how to do a 3-day set change? Or how to fill your insulin cartridge? We’ve got everything you need.

Downloads

A quick check online is sometimes just easier than digging out your user manual. So, for whenever you might need it, you can find our Kaleidopedia right here.

User guides Diabeloop DBLG2

User guide Kaleido Controller

Brochures

YourLoops, and DBLG1 are either registered trademarks or trademarks of Diabeloop SA in Europe and/or in other countries. Dexcom® and Dexcom G6® are registered trademarks of Dexcom, Inc. in the United States and/or other countries. DBLG1 System is available only on prescription. DBLG1 System is indicated for Adults only. DBLG1 System is a CE 0123 marked medical device (except for configurations used exclusively during clinical investigations). Illustrations may vary depending on DBLG1 System configurations. Please be reminded that the User Manual for the medical device serves as the primary document for ensuring the safe operation of the system.

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