FAQ

Your handset battery will last 1 day at typical usage. We recommend to charge your handset battery every day. You can extend the battery life by adjusting your screen brightness. As for your pump, it will last at least the three days use cycle or the full use of an insulin cartridge.

Kaleido insulin cartridges hold 200 units of insulin and we offer 5 cm or 30 cm tubing length. Are 200 units not enough for three days? No worries! With Kaleido, it’s just a matter of filling a new insulin cartridge and clicking it into place.

Kaleido is currently approved for use with U100 rapid-acting insulin – NovoRapid® and Humalog®. We’re looking into adding more insulin types in the future.

Swimming: A little dip? No sweat! But your Kaleido pump can function in water up to 1.5 metres deep for up to one hour. If you’re planning on swimming longer or diving deeper than that, you’ll need to pause and remove your pump first. If you pause your pump, your handset will keep track of how much insulin you’ve missed. Every day: If you’re about to jump into a bath or shower, the water depth shouldn’t be a problem, but it’s important to consider your water temperature. We advise that you pause and remove your pump first, rather than expose it (and your insulin!) to high temperatures. Keep in mind that you need to keep your handset dry at all times.

Your handset battery will last 1 day at typical usage. We recommend to charge your handset battery every day. You can extend the battery life by adjusting your screen brightness. As for your pump, it will last at least the three days use cycle or the full use of an insulin cartridge.

Kaleido is a seamless blend of conventional tube insulin pump and patch pump. You can wear Kaleido safely and securely on your body using our hook and loop body patches, but with a choice of infusion sets and tubing lengths, it’s just as easy to slip your Kaleido into a pocket or clip it to clothing – whatever suits you! Kaleido has plenty of options to work with your lifestyle – whether that means a 6mm/9mm cannula or a coordinating pump colour to match your new trainers! We’ve never understood why medical devices have to look so… medical. Kaleido is an insulin pump you can be proud of.

To charge your pump you use your connection cable and your charging dock. When you charge your pump for the first time it can take up to 2 hours. For every charge after that, your pump battery will be full in up to 4 hours or when the green light appears. You’ll see a green light on the charging dock when your pump is fully charged. It takes between 2 and 4 hours to fully charge a Kaleido handset. We recommend to charge it every day, just like you might charge your mobile phone.

First of all, pump therapy is not for everyone… but there are a lot of benefits to consider:

– 1 infusion set every three days, that means less needles to pen therapy.
– Insulin delivery with a click of a button, no needles.
– Tools to help you calculate the best insulin dose for you.
– Extended bolus delivery to help with slow release foods… you know the one’s!
– Flexible basal dosing to fit with your day.
– Data storage to help you and your healthcare team spot trends and work on better control.

If you want any more information on insulin pumping, your diabetes specialist team can help, for more information on Kaleido, click here.

We think an app is a great idea! We don’t have one at the moment, but we’re definitely looking into it for the future.

Kaleido insulin cartridges contain 200 units of insulin. Not enough for three days? No worries! With Kaleido, it’s just a matter of filling a new insulin cartridge and clicking it into place.

Kaleido comes with a choice of 6mm and 9mm straight Teflon infusion sets. You place the Kaleido infusion set exactly where you want it, and use our intuitive inserter to insert. Want to know more? Click here

Although you can always find last week’s data in your History, sometimes either you or your Healthcare Provider might want to look back a little further to get even more detail from your Kaleido. With access to Glooko+diasend® or a Glooko+diasend® Uploader, there are just a few easy steps to follow.

Your current basal profile and any programmed boluses will continue to be delivered as planned. You will need to get your handset back as soon as possible to be able to deliver any new boluses, make adjustments to your basal profile or pause or stop your pump. If you are concerned you won’t be reunited with your handset for some time, you can remove the pump you are wearing and switch to an alternative form of insulin therapy.

Here at Kaleido HQ, we’re looking to the future with an open mind, and we we’re not alone. We are already working closely with Diabeloop to enable integration with a CGM. But we’re also looking at new developments more broadly. For now, Kaleido can be used with a sensor or BG meter but can’t be connected to it. However, you can easily enter your BG values manually in Kaleido, so that your data be recorded together and uploaded to Glooko+diasend® for review.

We’ll keep our fingers crossed that you’re never in this sticky situation! But if you do lose one of your pumps, our two-pump system means you should always have your second one ready to go. If you lose your handset or multiple Kaleido items, it’s our advice to switch to an alternative form of insulin therapy as soon as possible. Once that’s taken care of, give us a call at Kaleido Care as soon as you can and we’ll jump into action! For contact details or to find your local Kaleido distributor, click here.

First things first, call your nurse and make sure you switch to an alternative form of insulin therapy. Keep your cool and prevent your BGs from rising. Then call us at Kaleido Care as soon as you can. We’re available for problems and errors every day of the year and all hours, and we’ll always do our very best to help you. For contact details or to find your local Kaleido team, click here.

Kaleido will become available on prescription only. At the moment Kaleido is only available for previous Kaleidoers in the Netherlands and not possible to buy Kaleido

We’re so happy you want to join the Kaleido family! Kaleido is currently available for previous Kaleido users on prescription via Dutch health insurance companies. Your Healthcare Provider will be able to give you more information on how insulin pump therapy might work for you, and if Kaleido could be a good fit! If that’s a yes (hooray!), that same Healthcare Provider can help you get your hands on Kaleido. If you need further guidance, contact us here. Do you live elsewhere in the world? Click here to sign-up to our newsletter and be the first to know when Kaleido reaches your area! Click here to sign-up to our newsletter and be the first to know when Kaleido reaches your area!

It is our aim that whatever territory we enter that Kaleido is fully reimbursed. In the Netherlands Kaleido is approved for coverage by all Dutch health insurance companies. Your Healthcare Provider will be able to give you more information on how insulin pump therapy might work for you and if Kaleido could be a good fit! For further advice please contact us here.

Yes, you can! Your pump will continue to deliver your insulin while you’re in the air – no trouble at all. Most airlines will ask you to turn your electronic appliances off during take-off and landing, but Kaleido uses a Bluetooth® Low Energy wireless connection to link your pump to your handset, so they shouldn’t object – most airlines won’t bat an eyelid!

Do not use your pump or handset near a magnetic field. If you do, your pump and handset could be damaged. This includes any storage with magnetic clasps, MRI, X-ray, and CT scanners. You should pause or stop your pump, remove it from your body, and store it safely if you need to enter areas containing any of these devices. If you’re getting an MRI, it’s important to note that you should also take your infusion set off, since it has a small piece of metal in there. So, make sure you bring your inserter and a spare infusion set, so you can get back to pumping as soon as you’re done with the MRI.